At Holland America Line, we hear a lot of praise and kudos about our crew from our guests. Many times, it’s the crew that make a Holland America Line cruise an exceptional vacation experience. Going above and beyond to add a special touch, taking that extra step to make things perfect, a simple smile and good morning. What makes Holland America Line’s crew exceptional is that all of these extra touches come from the heart. They are genuine and sincere, done out of a true desire to make every moment memorable. To thank our crew onboard, each ship honors an Employee of the Month, someone who has gone that extra mile. The ships also have a monthly Service Award ceremony recognizing years of service, as well as a new hire luncheon to welcome all of the new crew to the Holland America Line family.
We just came back from a Caribbean Cruise on the Maasdam. We would like to thank the crew who served us so well. Our room stewards, Agung and Kadek, our room was always neat and clean and they were always helpful. Our dining room waiters, Trisna and AA, were friendly and always ready to answer any questions we had. Our wine stewards Neil and Jerry were always friendly with a ready smile. The dining room staff always made our mealtime a happy one. In the Pinnacle Grill we had Kristina, Ary and Jane, as usual they were most attentive to us and very friendly. On the Lido deck we made friends with Dessy, Patricia and Mahrub, who truly made breakfast and lunch a delight. Jodene in the Gift Shop was most helpful. Our thanks to Holland America for having such a wonderful staff. They truly made our cruise a most enjoyable one. We are looking forward to our next one. — Guests Al & Pat De Paolo
Loyalty and dedication are a large part of the Holland America Line culture. Every month we honor the crew members who reach a milestone year of employment with the company. Statendam recently awarded 10-, 15- and 20-year service pins to several crew members who made up 155 years of total service! Stateroom Inspector Sumartono Sastro was honored for his 30 years with a specially made ring that has the Holland America Line logo in gold and three diamonds each signifying 10 years of service.
I sailed aboard ms Zuiderdam in November 2012, from Fort Lauderdale to the Bahamas, Aruba, Curacao, Costa Rica and Panama. I had such a wonderful experience and the crew was fantastic, especially the pool attendants. These guys really know how to treat people with such great hospitality. Special recognition to Nestor Duran Jr., Sarkadi, Irman Nadhiantari, Dennis Magpoc, Pete Gatpandan and Girley Mendoza. Keep up the great work! – Alexander J. Uribe
Recently, Veendam also honored five long-serving employees who, when you combine their years of service, have exactly 100 years with the line. Pictured are the honorees as well as their managers who came to celebrate the achievements of their team members.
I cruised Holland America for the first time on a 10 day cruise to Panama, Half Moon Cay, Bahamas, Curacao, Aruba and Costa Rica and I was simple amazed at the level of service provided. The room attendants did an outstanding job of keeping the room clean and in order. The dining experience was excellent from the main dining to the buffet so enjoyable and the food was delicious. There were several people who served our group that kept us happy; Din Din, Denny, Mayan and manager Steptoe made sure we were happy. I fell in love with the crew on the Zuiderdam and hope we can travel with them again in the future maybe to another location because they certainly do know how to treat the passengers with the utmost love and respect. — Guest Pearlie Sanders
Many of the Holland America Line crew members are far from home. They hail from all over the world, and it’s an international melting pot of cultures. A large portion of the crew are from the Philippines. When Amsterdam recently called at Manila, the ship welcomed more than 1,500 visitors over the two-day call.
So a heartfelt thanks to all of the Holland America Line crew!