Tag Archives: Staff & Crew

27
Nov 2013

Saying Thanks to the Crew at Thanksgiving

Submitted by: HAB Editorial Team
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At Holland America Line, we hear a lot of praise and kudos about our crew from our guests. Many times, it’s the crew that make a Holland America Line cruise an exceptional vacation experience. Going above and beyond to add a special touch, taking that extra step to make things perfect, a simple smile and good morning. What makes Holland America Line’s crew exceptional is that all of these extra touches come from the heart. They are genuine and sincere, done out of a true desire to make every moment memorable. To thank our crew onboard, each ship honors an Employee of the Month, someone who has gone that extra mile. The ships also have a monthly Service Award ceremony recognizing years of service, as well as a new hire luncheon to welcome all of the new crew to the Holland America Line family.

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We just came back from a Caribbean Cruise on the Maasdam. We would like to thank the crew who served us so well. Our room stewards, Agung and Kadek, our room was always neat and clean and they were always helpful. Our dining room waiters, Trisna and AA, were friendly and always ready to answer any questions we had. Our wine stewards Neil and Jerry were always friendly with a ready smile. The dining room staff always made our mealtime a happy one. In the Pinnacle Grill we had Kristina, Ary and Jane, as usual they were most attentive to us and very friendly. On the Lido deck we made friends with Dessy, Patricia and Mahrub, who truly made breakfast and lunch a delight. Jodene in the Gift Shop was most helpful. Our thanks to Holland America for having such a wonderful staff. They truly made our cruise a most enjoyable one. We are looking forward to our next one. — Guests Al & Pat De Paolo

Loyalty and dedication are a large part of the Holland America Line culture. Every month we honor the crew members who reach a milestone year of employment with the company. Statendam recently awarded 10-, 15- and 20-year service pins to several crew members who made up 155 years of total service! Stateroom Inspector Sumartono Sastro was honored for his 30 years with a specially made ring that has the Holland America Line logo in gold and three diamonds each signifying 10 years of service.

From left: Hotel Director Bert van Mackelenberg; Tailor Gerarado Malaca – 15 years; Stateroom Inspector Sumartono Sastro – 30 years; Executive Housekeeper Albert Lammers; Personal Cook Filipino Herminio Pagtalunan – 10 years; Security Guard Jose Cope, Jr. – 10 years; Staff Captain Michel Boer; Assistant Cook Joel Pugoen – 15 years; Security Officer John Prins; Poissonnier CDP Paulito Sante – 20 years; Restaurant Steward Willy Brand – 20 years; Dining Room Manager Donny Dharmawan; Culinary Operations Manager Bart Groenveld – 15 years; Senior Locksmith Oscar Padilla – 20 years; 1st Officer Albert Kienloff and Captain Eric van der Wal.

From left: Hotel Director Bert van Mackelenberg; Tailor Gerarado Malaca – 15 years; Stateroom Inspector Sumartono Sastro – 30 years; Executive Housekeeper Albert Lammers; Personal Cook Filipino Herminio Pagtalunan – 10 years; Security Guard Jose Cope, Jr. – 10 years; Staff Captain Michel Boer; Assistant Cook Joel Pugoen – 15 years; Security Officer John Prins; Poissonnier CDP Paulito Sante – 20 years; Restaurant Steward Willy Brand – 20 years; Dining Room Manager Donny Dharmawan; Culinary Operations Manager Bart Groenveld – 15 years; Senior Locksmith Oscar Padilla – 20 years; 1st Officer Albert Kienloff and Captain Eric van der Wal.

I sailed aboard ms Zuiderdam in November 2012, from Fort Lauderdale to the Bahamas, Aruba, Curacao, Costa Rica and Panama. I had such a wonderful experience and the crew was fantastic, especially the pool attendants. These guys really know how to treat people with such great hospitality. Special recognition to Nestor Duran Jr., Sarkadi, Irman Nadhiantari, Dennis Magpoc, Pete Gatpandan and Girley Mendoza. Keep up the great work! – Alexander J. Uribe

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Recently, Veendam also honored five long-serving employees who, when you combine their years of service, have exactly 100 years with the line. Pictured are the honorees as well as their managers who came to celebrate the achievements of their team members.

 Pictured from left: Culinary Operations Manager Cliff Strerath, Executive Chef Owen de Souza, Restaurant Steward Nono Setiono – celebrating 35 years, Dining Room Manager Ketut Johny Athena Frederix, Assistant Cook Elpidio Berja, Jr. – celebrating 20 years, Lead Stateroom Attendant Adhy Priyono – celebrating 10 years, Executive Housekeeper Parmonangan Nainggolan, Foreman SA Edilberto Ampuan – celebrating 20 Years and Staff Captain Colm Ryan – celebrating 15 years.


From left: Culinary Operations Manager Cliff Strerath; Executive Chef Owen de Souza; Restaurant Steward Nono Setiono – celebrating 35 years; Dining Room Manager Ketut Johny Athena Frederix; Assistant Cook Elpidio Berja, Jr. – celebrating 20 years; Lead Stateroom Attendant Adhy Priyono – celebrating 10 years; Executive Housekeeper Parmonangan Nainggolan; Foreman SA Edilberto Ampuan – celebrating 20 Years, and Staff Captain Colm Ryan – celebrating 15 years.

I cruised Holland America for the first time on a 10 day cruise to Panama, Half Moon Cay, Bahamas, Curacao, Aruba and Costa Rica and I was simple amazed at the level of service provided. The room attendants did an outstanding job of keeping the room clean and in order. The dining experience was excellent from the main dining to the buffet so enjoyable and the food was delicious. There were several people who served our group that kept us happy; Din Din, Denny, Mayan and manager Steptoe made sure we were happy. I fell in love with the crew on the Zuiderdam and hope we can travel with them again in the future maybe to another location because they certainly do know how to treat the passengers with the utmost love and respect. — Guest Pearlie Sanders

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Many of the Holland America Line crew members are far from home. They hail from all over the world, and it’s an international melting pot of cultures. A large portion of the crew are from the Philippines. When Amsterdam recently called at Manila, the ship welcomed more than 1,500 visitors over the two-day call.

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So a heartfelt thanks to all of the Holland America Line crew!

29
Oct 2013

Chance Encounters on Holland America Line Cruises

Submitted by: HAB Editorial Team
Kees van der Kooy spotted himself on Eurodam in a 1961 photo.
Kees van der Kooy spotted himself on Eurodam in a 1961 photo.

Miraculous things can happen at any time. Some call it fate, others destiny. Sometimes it’s just being in the right place at the right time. With Holland America Line’s history spanning more than 140 years, it’s inevitable that many of our guests experience these encounters onboard.

These wonderful stories below tell the tales of four different guests. One was taken back to his youth, another was reunited with a long-lost family member and two came home again to their Holland America Line family.

Enjoy these heartwarming stories, and tell us … Did you have a chance encounter on your Holland America Line cruise? Did fate step in and play an important part of your vacation? Tell us about it in the comments below!

Eurodam’s Hotel Director Stan Kuppens sent in this remarkable story about a guest who needed to do a double-take in a corridor onboard.

Kees van der Kooy recently sailed on ms Eurodam and to his surprise, while walking in the corridor on Deck 4 he all of a sudden looked himself in the eyes … 52 years later.

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On ms Eurodam we have black and white photos hanging in the guest corridors for decor. Guests love these black and white photos and often walk around the ship looking at them. We have pictures of ships, crew, ship building and also of guests.

Kees van der Kooy was on the ss Rotterdam 52 years ago on the “Tulip Sailing” from New York to Rotterdam. His parents (also in the photos) were heading permanently back home to Holland after staying and working in Curacao for 10 years. On this sailing several pictures were taken and obviously later used by VFD (our Interior Designer) to be placed onboard the ms Eurodam as corridor art.

You can imagine the surprise when Kees saw himself in the 1961 photos of him and his family. The event taking place in the pictures was “Create Your Own Hat” in which the guests had to dress themselves up. Kees was wearing a fur hat and he made a Tulip Hat (very appropriate for the Tulip Sailing they were on) for his father. The captain thought this hat was so creative that he awarded Kees and his father with a price … a Delft Blue House that Kees still has on display above the fireplace at his home. — Eurodam Hotel Director Stan Kuppens

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Here’s an incredible tale about a chance encounter with a family member while sailing on Prinsendam.

Edna and J. Richard Airey, with Joanne and Gary Graf in the Pinnacle Grill for our final evening together.

Edna and J. Richard Airey with Joanne and Gary Graf in the Pinnacle Grill.

Sailing last year around the Iberian Peninsula on the Prinsendam, I received a call from the front office, saying a lady wanted to speak to me. She had found my room key, which I had lost the previous day, and recognized my name. When I answered her call, she asked if I was Auntie Edna, as she had found my card with my full name on it and figured there could not be two people with that name. Of course I realized she was my Canadian niece whom I had not seen for years, and made a date to meet in the bar that evening.

What fun when she and her husband met my husband and me in the bar! Somehow we recognized each other even though I had seen her only once since she was a child. What a coincidence that she would be on the same cruise and then find my key! We had a great time getting reacquainted over the next two weeks, and we are now in constant touch. This chance meeting was the icing on the cake on a really great cruise. — Edna Airey

Sometimes it’s nice to go home again to a place that was a big part of your life, like these two former crew members.

Volendam had two special guests on a recent cruise that used to be dining room stewards on Holland America Line in 1969. Adolf Eitzenberger and Bernard Oost both worked on ms Statendam and shared “then” and “now” photos.

Dining room stewards Bernard Oost, right, and Adolf Eitzenberger on Statendam in 1969.

Dining room stewards Bernard Oost, right, and Adolf Eitzenberger on Statendam in 1969.

From left: Assistant Dining Room Manager Raymond van Hoorn, Bernard Oost, Adolf Eitzenberger (back), Assistant Dining Room Manager Aris Nurdianto and Dining Room Greeter Putu Andara on their recent cruise.

From left: Assistant Dining Room Manager Raymond van Hoorn, Bernard Oost, Adolf Eitzenberger (back), Assistant Dining Room Manager Aris Nurdianto and Dining Room Greeter Putu Andara on their recent cruise.

3
Oct 2013
HAL Musician Makes Team Christina on NBC's 'The Voice'

Photo by Paul Drinkwater/NBC.

Photo by Paul Drinkwater/NBC.

Holland America Line’s very own Stephanie Anne Johnson, a solo guitarist from Tacoma, Wash., who has performed on several Holland America Line ships, auditioned on the hit program “The Voice” Oct. 1 during the blind auditions round and was chosen to be on Team Christina!

Many Holland America Line employees helped with the creation of a preview segment about her that was filmed on ms Westerdam this summer. Johnson has sailed as a solo guitarist on ms Amsterdam, ms Westerdam, ms Zaandam and ms Zuiderdam, as well as Seabourn Quest.

Check out her audition here: http://www.nbc.com/the-voice/artists/stephanie-anne-johnson/

You can also check out “The Voice” episodes after they air at http://www.nbc.com/the-voice/.

About “The Voice:” The show’s innovative format features four stages of competition: the blind auditions, the battle rounds, the knockouts and, finally, the live performance shows.

During the blind auditions, the decisions from the musician coaches are based solely on voice and not on looks. The coaches hear the artists perform, but they don’t get to see them – thanks to rotating chairs. If a coach is impressed by the artist’s voice, he/she pushes a button to select the artist for his/her team. If more than one coach pushes his/her button, the power then shifts to the artists to choose which coach they want to work with. If no coach pushes his/her button, the artist is eliminated from the competition.

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16
Aug 2013

Cruise Diary: Prinsendam’s Crew

Submitted by: HAB Editorial Team
Cruise Diary: Prinsendam's Crew

Wendy R. London, HAL Mariner and corporate affairs manager/founder of CruiseBubble.com, sailed aboard Prinsendam and shared her vacation experience. This is her farewell post.

There’s something very special about the Prinsendam, something very special indeed. She’s extremely elegant, spacious for a small ship, beautifully appointed, extremely passenger-friendly, and may I dare say, cute? But most importantly, she carries with her a crew that is second to none. I mean that. Second to none. In fact, I will go so far as saying that when we arrived, they were crew. By time we left, they were family. (And of course, there were several crew members with whom we’ve sailed before, so they are well and truly family.) Old friends included Christina, who became the Cruise Director on the second part of our voyage, Kris in the Pinnacle and Charlie – from the dining room staff, all of whom warmly greeted us when we boarded.

Prinsendam - moored in Flam.

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6
Aug 2013

Cheers to Statendam’s Cast

Submitted by: HAB Editorial Team
Cheers to Statendam's Cast

Guest John Arnold was so kind to recognize the production cast aboard Statendam. Thanks, John!

Do you have a great story about our fabulous crew and how they touched your cruise experience? If so, share it with us! Send your story and photos to info@hollandamericablog.com.

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We spent four weeks on Statendam in Alaska this summer and fell in love with the production cast! The entertainment was top notch and these talented performers are delightful to know. We are in this photo with them and want to thank each one for being hospitable and friendly.

26
Jul 2013
Nieuw Amsterdam's Crew Tour the Ruins of Pompeii

Here are some great group photos taken during Nieuw Amsterdam’s crew tour to The Ruins of Pompeii on July 20. The crew had a great time!

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15
Jul 2013
A Great Canada/New England Cruise with Veendam

Thanks to HAL guest Patricia for sending in this post and great photos from her Canada/New England cruise with Veendam.

We had a wonderful cruise on Veendam. Thanks to Ibrahim, Teghu, Sambas, Yimi, Haki and Isman for making our cruise so special. They were all so friendly & helpful. We hope we meet again.

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15
Jul 2013
Service Award Ceremony Aboard Zuiderdam

At the end of June, we presented service awards to some of Holland America’s loyal crew members. They were accompanied by some of their supervisors, as well as Captain Christopher Turner and Hotel Director Boban Zivkovic. Congratulations to all for their achievement and thank you for your loyalty to Holland America Line.

From left: Assistant Beverage Manger Rolando Amazona; Assistant Housekeeper I Made Suwardjanaputra; Lido/Canaletto Manager Abdul Mahrub Ahmad; Executive Housekeeper Catherine O’Keefe; Steward Restaurant Heru Gunawan; HR Manager Jaime de Castro-van der Loo; Lead Stateroom Attendant Ali Parmadianto; Captain Christopher Turner; Lead Stateroom Attendant Arif Wardoyo; Hotel Director Boban Zivkovic; Assistant Cook Orlando dela Cruz Soriano; Barman Gerald L. Manalo; Assistant Cook Garizaldy D. Gazmen; Steward Restaurant Badarudin Muhadi and Steward Restaurant I Wayan Purnama.

From left: Assistant Beverage Manger Rolando Amazona; Assistant Housekeeper I Made Suwardjanaputra; Lido/Canaletto Manager Abdul Mahrub Ahmad; Executive Housekeeper Catherine O’Keefe; Steward Restaurant Heru Gunawan; HR Manager Jaime de Castro-van der Loo; Lead Stateroom Attendant Ali Parmadianto; Captain Christopher Turner; Lead Stateroom Attendant Arif Wardoyo; Hotel Director Boban Zivkovic; Assistant Cook Orlando dela Cruz Soriano; Barman Gerald L. Manalo; Assistant Cook Garizaldy D. Gazmen; Steward Restaurant Badarudin Muhadi and Steward Restaurant I Wayan Purnama.

Jaime de Castro-van der Loo is Zuiderdam’s human resources manager.

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